Mtr case study

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Mtr case study

Mtr case study

Promoting Art and Culture Case Study: More than a thousand commuters crowded the station at Kennedy Town to experience the first ride on the new three-kilometre line. In preparation for the start of service, more than MTR and contractor staff worked through the night changing more than 23, signs and information boards across the MTR network.

Other digital information and the fare collection software were also updated to incorporate two new stations. Built as a community railway, the Island Line Extension to Western District was designed to provide convenient access for more than 90 per cent of residents of the Western District, including an integrated all-weather pedestrian network.

Preparation for the new line began in and involved consultations with all sections of the community.

Partnership with Government Agencies

Many views and opinions from the Government and members of the public were incorporated, including suggestions on how to minimise disruptions during construction.

The new stations incorporate innovative environmental management features and artistic design elements, providing our passengers with a vision of how refurbished stations elsewhere in our network could look in the future. The Island Line Extension to the Western District is an example of a community railway built to meet the needs of people living and working in the communities it serves.

Here are some illustrative examples of how we accommodated the specific needs of community members in our approach to implementation of this project: Provisions were made for green minibus boarding and alighting and a recreational area outside Kennedy Town Station. We restored and enhanced public facilities affected by Mtr case study of the project, building a new public swimming pool and restoring a historic building by converting it into a rehabilitation centre.

Partnership with Government Agencies Planning Consultations During the planning stage, we held a series of consultations with representatives of Government departments and District Councils to ensure the new railway would meet the needs of the city and local communities.

We carefully considered all comments on the design of the extension, including rail alignment, station locations, works sites and other factors. Progress Reports As the project got underway, we submitted regular progress reports to the Legislative Council Sub-committee on Matters Relating to Railways including papers on construction safety and community liaison activities.

We also met with the Central and Western District Council to keep its members up to date on developments. Ongoing Cooperation We continued to work closely with Government departments during all phases of construction, ensuring that necessary approvals could be granted in a timely manner to avoid delays.

Cooperation with the Environmental Protection Department enabled us to minimise disruptions from noise, wastewater discharge and dust. The Lands Department advised us on land resumption and tree removals, the Transport Department provided support on road closures, traffic diversions and spoil removal and, as a result of discussions with the Fire Services Department, we adopted new guidelines for fire safety.

Emergency Drills In preparation for the opening of the new line to the public, we held a joint exercise with the Fire Services Department and Hong Kong Police to test emergency response and evacuation procedures.

The drill, which was also observed by the Transport Department and Electrical and Mechanical Services Department, simulated an air-conditioning fault causing dense smoke to spread throughout a train between HKU Station and Kennedy Town Station.

Around staff members from MTR took part in this drill, which was just one of more than 70 emergency simulation exercises that we implemented before commencement of service.

We held public meetings four times a year to report to each of these groups on the progress of the project and its impacts. Website and Information Centre We established a website dedicated to the project containing progress reports and information on construction methods and community outreach activities, and also opened an Information Centre in Kennedy Town where members of the public could make enquiries in person.

In the six months leading up to the opening of the new line, the Youth Ambassadors visited over 30 local schools, senior citizens homes, residential buildings and community centres to improve awareness of station facilities.

The programme provided an excellent opportunity for students to develop leadership skills and cultivate a sense of responsibility towards their community. We maintain dedicated websites for all our new rail projects. In addition to the Island Line Extension Project to Western Districtyou may also be interested to check out websites for any of our other network expansion projects.

Hilly terrain in the vicinity of Sai Ying Pun and HKU stations presented our engineers with particular challenges for station access and pedestrian mobility. In response to these challenges, we implemented lift-only access at both stations - a first across the MTR network.

The integrated pedestrian system incorporates unpaid access through the concourse of HKU Station, providing a better connection between The University of Hong Kong and its local community and bringing it closer to the heart of Western District.

Minimising Disruptions In the densely populated urban environment of Western District, we recognised that construction activities could have particularly significant and disruptive impacts on local residents.

To address their concerns, we consulted with stakeholders from the start of the project, seeking constantly to strike a balance between the needs of residents and demands of our construction schedule. Our project team had to consider and resolve many questions on a daily basis, such as the following:Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer.

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Community - Case Study: Island Line Extension to Western District - Sustainability Report